Cedar Valley Limousine Services Inc. (“Cedar Valley Limo,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit https://cedarvalleylimo.com, contact us, request a quote, make a booking, or otherwise interact with our services.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Cedar Valley Limo.
Information You Provide to Us
When you contact us, request a quote, or make a booking, we may collect information such as:
- Your name
- Email address
- Phone number
- Pickup and drop-off locations
- Travel or service date and time
- Number of passengers
- Preferred vehicle or service
- Event or occasion details
- Trip or itinerary information
- Special requests or instructions
- Any other information you choose to provide when communicating with us
We only request information that is reasonably necessary to respond to your enquiry, prepare a quote, arrange transportation, provide our services, or manage our relationship with you.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or other technologies.
This information may include:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or page
- General usage and interaction information
- Technical information used to maintain website security and performance
This information may be used for website operation, security, troubleshooting, analytics, and improving our website and services.
2. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries and requests
- Preparing and providing transportation quotes
- Processing and managing bookings
- Coordinating pickup, drop-off, and itinerary details
- Communicating with you about your reservation or enquiry
- Providing customer support
- Confirming or changing service arrangements
- Processing payments, where applicable
- Improving our website, services, and customer experience
- Maintaining website security and preventing fraud, misuse, or unauthorized activity
- Meeting legal, regulatory, accounting, or record-keeping requirements
- Handling complaints, disputes, or other matters related to our services
We will not use personal information for unrelated purposes without obtaining appropriate consent or otherwise being permitted or required to do so by applicable law.
3. Communication With You
We may contact you using the phone number, email address, or other contact information you provide to us.
These communications may relate to:
- Quotes and enquiries
- Booking confirmations
- Pickup or trip arrangements
- Changes to your reservation
- Service-related questions
- Customer support
- Other information directly related to a service you have requested
Where we send promotional or marketing communications, we will provide an appropriate method to unsubscribe or withdraw consent where required by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, improve website performance, understand how visitors use the website, and support security.
Third-party services used on the website may also place or access cookies or similar technologies where applicable.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions or user experience.
5. Third-Party Services
We may use third-party service providers to help us operate our website and business. Depending on how the website and services are configured, these providers may support functions such as:
- Website hosting and security
- Website analytics
- Customer communications or live chat
- Email or messaging
- Scheduling or booking
- Payment processing
- Website performance and technical services
- Fraud or spam prevention
These service providers may process information on our behalf and are expected to handle personal information in accordance with applicable privacy requirements and their contractual or other obligations.
Some third-party providers may process or store information outside Canada. Where personal information is transferred to another jurisdiction for processing, it may be subject to the laws of that jurisdiction.
6. Embedded Content and Third-Party Links
Our website may contain links to third-party websites or features such as maps, review platforms, social media content, videos, or other embedded content.
When you interact with a third-party service, that service may collect information directly from you according to its own privacy policy and terms. Cedar Valley Limo does not control the privacy practices of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
7. Sharing Your Personal Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to operate our business and provide requested services, including to:
- Service providers that support our website or business operations
- Payment processors, where applicable
- Technology, hosting, communication, or booking providers
- Professional advisors where reasonably necessary
- Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law
- Other parties where you have provided consent or where disclosure is otherwise authorized or required by applicable law
We limit the information shared to what is reasonably necessary for the relevant purpose.
8. Payment Information
Where payment processing is provided through a third-party payment service, payment information may be collected and processed directly by that provider.
Cedar Valley Limo does not intend to collect or store full payment card details through this website unless specifically required for a particular transaction and handled in accordance with applicable security requirements.
You should review the applicable payment provider’s privacy policy for information about how payment data is handled.
9. How We Protect Personal Information
We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
No website, online service, email transmission, or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted to or stored by us.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and meet applicable legal, tax, accounting, or regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or otherwise dispose of it, subject to applicable legal and operational requirements.
11. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask questions about how your personal information is collected, used, or disclosed
- Withdraw consent where consent is the basis for processing, subject to legal or contractual restrictions
- Raise a concern or complaint about our handling of your personal information
Requests relating to your personal information should be made using the contact information below.
We may need to verify your identity before providing access to or making changes to personal information.
12. Privacy Concerns and Complaints
We take privacy concerns seriously. If you have a question, concern, or complaint about how your personal information is handled, please contact us first so that we can review and address the matter.
If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada, depending on the circumstances and the privacy law that applies.
13. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Cedar Valley Limousine Services Inc.
Email: info@cedarvalleylimo.com
Phone: (647) 772-1994
Website: https://cedarvalleylimo.com
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.